We are looking for a motivated, road-ready professional from Kerala to join our technical team supporting token management systems at client sites. This role is ideal for someone who is comfortable traveling daily, enjoys hands-on problem-solving, and can confidently walk clients through using an app or device in person. Unlike a typical desk-based support role, this position is built around face-to-face client interaction — you’ll be the person physically present at the client’s location, running demos, training staff, and troubleshooting issues on the spot.

• Travel daily to client locations to conduct technical demos and training sessions on the token management system.
• Run on-site “support clinics” — full-day presence at client sites for the first 1–2 weeks after onboarding, helping staff get comfortable with the system. 
• After the initial onboarding period, stay in regular contact with assigned clients and revisit sites as needed for follow-up support. 
• Provide first-level technical troubleshooting for app/device issues during visits.
• Communicate with clients and internal teams via calls, chat, and email — primarily in Malayalam and English.
• Escalate complex technical issues to senior engineers and follow up until resolved. 
• Document client issues, training sessions, and recurring problems for the team. 
• Support process improvement based on on-ground client feedback.

• Willingness and ability to travel daily within Kerala (own vehicle/license preferred). 
• Comfortable and confident using smartphones and mobile/web apps — able to demonstrate and explain app usage to non-technical users. 
• Strong communication skills in Malayalam and English.
• Basic technical knowledge (any exposure to software, devices, or troubleshooting is a plus — not mandatory).
• Good interpersonal skills; comfortable speaking with clients face-to-face, including in non-office settings. 
• Detail-oriented, self-motivated, and able to work independently in the field. 

• Any bachelor’s degree (no specific field required).
• Candidates with prior experience helping others use smartphones/apps, or any technical support exposure, are encouraged to apply. 

Freshers and early-career candidates (0–2 years) welcome.

• Competitive salary (add range/CTC).
• Provident Fund (PF) and health insurance coverage.
• Travel allowance / fuel reimbursement for daily client visits.
• On-the-job training in token management systems and client-facing technical support.
• Mentorship from experienced engineers. 
• Career growth path in technical support / field operations 

Verbsz Technologies Pvt. Ltd. is an innovative full-service digital marketing agency offering end-to-end digital marketing services to help fast-growing businesses transform their online presence. Verbsz is headquartered in Reston, VA, USA with an international office in Cochin, India. We are recognized globally with clients throughout the United States, Canada, Australia, Asia, and our team of digital marketing professionals have various skill sets to support clients in 3+ languages

We provide numerous creative and technical services including digital marketing, creative design, search engine optimization, search engine marketing, advertising, web design, social media marketing and content strategy, video marketing, ecommerce solutions, and web application development. Verbsz is a Google Partner and has been recognized by marketing industry leaders such as Kiksta, Expertise, Clutch, and more.

If you have the skills and experience for this role, we’d love to have you as a part of our team!

Apply now